Posted by Jenny Buck on October 02, 2002 at 00:11:41:
In Reply to: servqual posted by kirsten on September 21, 2002 at 03:24:45:
I completed my masters in tourism develoment and management last year. My dissertation was on service quality in the hotel sector in South Africa and for this dissertation I made use of the SERVQUAL measurement instrument. If I can assist in any wasy, please let me know.