Posted by Alexey on August 31, 2002 at 01:51:35:
Can anyone PLEASE post a mystery shopping questionnaire for cellular phone stores evaluation? I need those questionnaires for estimating the service concerning singing a contract for mobile phone usage, choosing package options, etc., more than just selling phones themselves.
An idea on general principles of MS in cellular phone services industry would also be of great use to me.
Thank You in advance
AlexeyKiev, Ukraine
e-mail: alexey@csy.kiev.ua