Posted by Graeme Steele on June 20, 2002 at 02:34:15:
In Reply to: Servqual questionnnnnaire for the banking industry posted by MEERA NANGIA on May 12, 2002 at 22:32:02:
I'm reviewing SERVQUAL now as a potential tool for measuring quality service within our industry. I would be interested in any surveys already developed, and any research findings to date.