SERVQUAL

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Posted by Vikram Ramdaursingh on March 04, 2002 at 14:34:20:

Dear all

I am doing an MSc at University of Surrey. I am doing my research on the quality of service in insurance firms and would appreciate if you would kindly forward me a SERVQUAL questionnaire in regard to the insurance sector.

THanking you in anticipation

Vikram

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